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Shivram Bhupathi (ShivRamB)
PEGA
Manager, Training & Enablement - India
Pegasystems Inc.
IN
ShivRamB Member since 2019 47 posts
PEGA
Posted: September 11, 2015
Last activity: February 10, 2017
Posted: 11 Sep 2015 5:33 EDT
Last activity: 10 Feb 2017 10:56 EST
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CSA Practice Exam Service Level Question

Hi Pega Academy Team,

In Service Level question below , calculations are based on the Urgency Values provide on the screen, but I see most the candidates do calculation with assuming Default Urgency Value as 10, if not specified.

Please confirm what should be the assumption for Default Urgency Value '0' or '10'

Thanks in advance.

***Edited by Maryrita: Moderator, moved to Pega Academy from Applications***

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