In Service Level question below , calculations are based on the Urgency Values provide on the screen, but I see most the candidates do calculation with assuming Default Urgency Value as 10, if not specified.
Please confirm what should be the assumption for Default Urgency Value '0' or '10'
Thanks in advance.
***Edited by Maryrita: Moderator, moved to Pega Academy from Applications***
The system default urgency value is "10", but can be changed to any integer between 1 and 99. If an assignment remains open when the Goal is reached (same for Deadline and Passed Deadline), the system adds the specified urgency value of the assignment.