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Tech Mahindra
Posted: March 30, 2020
Last activity: March 31, 2020
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CSR call recording.
Do we have an option to record the CSR agent's call?
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I don't think there is an option available in OOTB to record CSR agent's call.
Please find the below pdf for more details about Pega Call.
https://www.pega.com/system/files/resources/2019-08/pega-call-integrate-crm-and-telephony.pdf