Skip to main content
Contact a Moderator

Question

1
Replies
78
Views
 Birupakhya lenka (Birupakhya)
Tech Mahindra
Senior Software Engineer
Tech Mahindra
CA
Birupakhya Member since 2015 12 posts
Tech Mahindra
Posted: March 30, 2020
Last activity: June 14, 2021
Posted: 30 Mar 2020 16:49 EDT
Last activity: 14 Jun 2021 7:38 EDT
Closed

CSR call recording.

Do we have an option to record the CSR agent's call?

 

***Edited by Moderator Marissa to update Content Type from Discussion to Question***

Pega Call 7.4 Enterprise Application Development Dev/Designer Studio Financial Services System Architect
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 1 year ago
Updated: 7 months ago
Posted: 31 Mar 2020 2:24 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (pavan3753)
JP Morgan Chase & Co.
Team Leader
JP Morgan Chase & Co.
IN

I don't think there is an option available in OOTB to record CSR agent's call.

Please find the below pdf for more details about Pega Call.

https://www.pega.com/system/files/resources/2019-08/pega-call-integrate-crm-and-telephony.pdf

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice