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ArunS850 Member since 2019 7 posts
Accenture
Posted: January 17, 2019
Last activity: January 23, 2019
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CSR Unable to login to chat from interaction manager

CSR Unable to login to chat from interaction manager

Below error throws:

GET https://mysite:8443/prweb/-HBaMc6dWE%5B*/!@17d9c0953cf9a5d57575781e26c55ce9!OpenPortal?pyActivity=%40baseclass.GetSSOToken&ChatServerName=ChatServer&EmployeeID=xxxxxxx&pzHarnessID=xxxxx 500 (Internal Server Error)

Failed to load https://mysite:5280/http-bind/: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://mysite:8443' is therefore not allowed access.

in logs we can see below error:

*[MSG][Caught unexpected exception mapping inbound data: Exception occurred while mapping incoming response to .tempLoginTokenResponse ][STACK][com.pega.pegarules.pub.PRException: Exception occurred while mapping incoming response to .tempLoginTokenResponse <CR>From: (MYID:xx.xx.xxx.xx) <CR>

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