Question

2
Replies
168
Views
PremkumarG Member since 2013 20 posts
cognizant
Posted: 3 years ago
Last activity: 3 years 6 months ago
Closed
Solved

CTi Call - Transfer between node - How it works

Hi,

I want to know like how Transfers in CTI call works.

say Agent1 logged in pega Node A and Agent2 in node B.

Now Agent1(node A) gets call from CTI and wish to transfer the call to Agent2(node B) .

A Popup appears in Agent2 desktop.

I want to know like what is the coding done to transfer call between nodes(Pega Server).

Can anyone share their view

CPM 7.1.3 on Pega 7.1.8

Thanks,

Prem

***Moderator Edit: Vidyaranjan | Updated Categories***

Pega Customer Service Data Integration
Moderation Team has archived post
Share this page LinkedIn