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Ruben Viggers (RUBENV30)
Cognizant
Senior System Architect
Cognizant
PR
RUBENV30 Member since 2017 5 posts
Cognizant
Posted: March 6, 2019
Last activity: March 8, 2019
Posted: 6 Mar 2019 14:07 EST
Last activity: 8 Mar 2019 6:52 EST
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CTI Integration between Pega 8.1 and Cisco Unified CCX - Finesse

We are trying to establish an integration between Pega 8.1 and Finesse that is over CISCO Unified CCX 11.6 so

could you please list the steps we need to follow to configure the CTILink Finesse on PegaCall

Pega Customer Service Conversational Channels Data Integration
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