Question1Replies197Views×Close popoverRUBEN VIGGERS (RUBENV30) Cognizant Senior System Architect Cognizant PR View ProfileSend Message RUBENV30 Member since 2017 5 posts Cognizant Posted: March 6, 2019Last activity: March 8, 2019Posted: 6 Mar 2019 14:07 ESTLast activity: 8 Mar 2019 6:52 EST Closed Solved CTI Integration between Pega 8.1 and Cisco Unified CCX - FinesseWe are trying to establish an integration between Pega 8.1 and Finesse that is over CISCO Unified CCX 11.6 socould you please list the steps we need to follow to configure the CTILink Finesse on PegaCall Pega Customer Service Conversational Channels Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 2 years agoPosted: 6 Mar 2019 16:19 EST×Close popoverJessica Pisciotta (Jessica.P) Victaulic Company CMS -Bus Analytics & Innovations Mgr. Victaulic Company US View ProfileSend MessageJessica.P Victaulic Company replied to RUBENV30This is what i have for ref and preparation for the move to 8.1 We are presently working on trying to implement this on 7.4 along with the full launch of the platform for CS.