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Venkata_D Member since 2014 13 posts
JP Morgan Chase
Posted: 4 years ago
Last activity: 4 years 8 months ago
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CTI Integration- Just PegaCALL Vs using PegaCustomerService 7.1.4

is it mandatory to have CPM 7.1.3 or PegaCustomerService 7.1.4 (which includes PegaCALL)  to install PegaCALL or Can i just install PegaCALL 7.1.3.2 alone on PEGARULES for CTI integration.

Pega Customer Service
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