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Posted: November 13, 2015
Last activity: January 26, 2016
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CTI Integration- Just PegaCALL Vs using PegaCustomerService 7.1.4
is it mandatory to have CPM 7.1.3 or PegaCustomerService 7.1.4 (which includes PegaCALL) to install PegaCALL or Can i just install PegaCALL 7.1.3.2 alone on PEGARULES for CTI integration.
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Posted: 5 years ago
HI Vidyaranjan
Thanks for the info. However I am looking for some info on installing PegaCALL with PegaCustomerService and with out it.
Posted: 5 years ago
Hi Pavan D
Does this installation guide help you: https://pdn.pega.com/documents/pega-customer-service-714-installation-guide
Hi Pavan,
Here is some information that might help with regards to this topic- CTI integration with PegaCALL
Thanks