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 Revathy G (RevathyG7005)
Hexaware Technologies Ltd

Hexaware Technologies Ltd
IN
RevathyG7005 Member since 2018 2 posts
Hexaware Technologies Ltd
Posted: October 9, 2019
Last activity: October 21, 2019
Posted: 9 Oct 2019 2:43 EDT
Last activity: 21 Oct 2019 5:31 EDT
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CTI integration with Pega

I'm new to the concept of CTI integration with Pega. I have gone through pdn community regarding CTI configuration. Please help to get the open CTI link server host name, peripheral ID and port. Can someone illustrate brief in completing pega call configuration.

Thanks!

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Pega Customer Service Conversational Channels Enterprise Application Development Dev/Designer Studio
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Posted: 1 year ago
Posted: 19 Oct 2019 0:44 EDT
Sravani Mojjada (mojjs)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi, 


to get the server details (ip and host name etc) you need to contact the Third party provider(Avaya  or cisco).


For configuring the CTI ,Please follow the configuration and Operations guide based on application version. It contains detailed explanation of Pega Call concepts: 


 https://community.pega.com/knowledgebase/products/call