Question

1
Replies
329
Views
Close popover
Revathy G (RevathyG7005)
Hexaware Technologies Ltd

Hexaware Technologies Ltd
IN
View Profile Send Message
RevathyG7005 Member since 2018 2 posts
Hexaware Technologies Ltd
Posted: October 9, 2019
Last activity: October 21, 2019
Closed

CTI integration with Pega

I'm new to the concept of CTI integration with Pega. I have gone through pdn community regarding CTI configuration. Please help to get the open CTI link server host name, peripheral ID and port. Can someone illustrate brief in completing pega call configuration.

Thanks!

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service Conversational Channels Enterprise Application Development Dev/Designer Studio
Close popover
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 1 year ago
Close popover
Sravani Mojjada (mojjs)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN
View Profile Send Message

Hi, 


to get the server details (ip and host name etc) you need to contact the Third party provider(Avaya  or cisco).


For configuring the CTI ,Please follow the configuration and Operations guide based on application version. It contains detailed explanation of Pega Call concepts: 


 https://community.pega.com/knowledgebase/products/call
Share this page Share via LinkedIn Copying...
Copied!