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RevathyG7005 Member since 2018 2 posts
Hexaware Technologies Ltd
Posted: 10 months ago
Last activity: 9 months 3 weeks ago

CTI integration with Pega

I'm new to the concept of CTI integration with Pega. I have gone through pdn community regarding CTI configuration. Please help to get the open CTI link server host name, peripheral ID and port. Can someone illustrate brief in completing pega call configuration.

Thanks!

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service Conversational Channels Low-Code App Development Dev/Designer Studio
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Posted: 9 months ago

Hi, 


to get the server details (ip and host name etc) you need to contact the Third party provider(Avaya  or cisco).


For configuring the CTI ,Please follow the configuration and Operations guide based on application version. It contains detailed explanation of Pega Call concepts: 


 https://community.pega.com/knowledgebase/products/call
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