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Posted: June 28, 2016
Last activity: July 5, 2016
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CTI Integration through Cisco ICM
Hi,
We have to implement CTI integration for our customer. I have gone through the CTI integration operations and guide document. In that it is mentioned that "ICM Script may call the PegaCall ICM application gateway to retrieve additional data". How does ICM Script call Pega Call?
Could you please forward any guide/sample script related to ICM script change?
Thanks.
Message was edited by: Lochan to add Category
I have requested Jagannadham Parupudi From CTI Framework to respond on this post regarding the reported issue.