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ANUSHA Member since 2012 1 post
Common Wealth Bank of Australia
Posted: 4 years ago
Last activity: 4 years 3 months ago
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CTI Integration through Cisco ICM

Hi,

We have to implement CTI integration for our customer. I have gone through the CTI integration operations and guide document. In that it is mentioned that "ICM Script may call the PegaCall ICM application gateway to retrieve additional data". How does ICM Script call Pega Call?

Could you please forward any guide/sample script related to ICM script change?

Thanks.

Message was edited by: Lochan to add Category

Data Integration
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