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suniln59 Member since 2014 3 posts
Wellpoint
Posted: 3 years ago
Last activity: 3 years 6 months ago
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CTI intermediate issues

Hi,

We are using pega call version 7.1.3.1 on pega 7.1.8, cpmhc 7.1.3. We have integrated with AVAYA SDK version 6.3.

We are using IE 11 and plug in mode.

In production environment the users are complaining that the CTI pop ups are working for sometime and suddenly it stops working. They have to do a new session and start again for CTI to work.

Can anyone please let me know the debugging steps I need to perform to understand this issue.

Thanks

Sunil

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