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sunil nadimpalli (suniln59)
Wellpoint

Wellpoint
US
suniln59 Member since 2014 3 posts
Wellpoint
Posted: February 21, 2017
Last activity: March 7, 2017
Posted: 21 Feb 2017 15:09 EST
Last activity: 7 Mar 2017 16:20 EST
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CTI intermediate issues

Hi,

We are using pega call version 7.1.3.1 on pega 7.1.8, cpmhc 7.1.3. We have integrated with AVAYA SDK version 6.3.

We are using IE 11 and plug in mode.

In production environment the users are complaining that the CTI pop ups are working for sometime and suddenly it stops working. They have to do a new session and start again for CTI to work.

Can anyone please let me know the debugging steps I need to perform to understand this issue.

Thanks

Sunil

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