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ISLAMR02 Member since 2007 4 posts
Cognizant Technology Solutions
Posted: 1 year ago
Last activity: 11 months 2 weeks ago
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CTI Link configuration using Amazon Connect

Hi,

We trying to configure CTI Link using Amazon Connect and in the CTI Link form has a ffield: "Contact Center Instance" there. Could you please let me know from where we will get that instance?Also the the pdf document(Pega Call Operations and Config Guide CTI Link with Amazon Connect CTI 8.1.pdf) has mentioned 'Site ID' but that field is not present in the CTI Link.

Your help on this regard is highly appreciated.

Thanks,

Rabi

Cloud Services Data Integration
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