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PradeepPydi Member since 2017 204 posts
Anthem
Posted: 2 years ago
Last activity: 2 years 7 months ago
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CTI - pega.InvalidDeviceException: Failed to find a terminal. Device may not exist.

Hi Team,

Could you please help with the below mentioned error message @ CTI.

2018-02-07 14:00:53,274 [.140.74-8887-exec-52] [OpenPortal] [ ] [mCSNCCSuper:01.01.01] (AESHA04VC6.core.SessionManager) ERROR 10.100.140.74|XX.XX.XX.XX AF43114 - OpenDeviceAndLogin("WID=XX.XX.XX.XX:40141","Type=ACD","StartS=3","Agent=1061302115","SID=JTAPI_VA01AESHA04VC6-ACD","PWD=****","Options=={pyAvaya={pxObjClass=ChannelServices-Embed-AgentOptions-Avaya, pyAgentQueryRequested=false}}","DN=1061303115","CH=H9E2CC6BB8608754895B836B95D9F2F59","WMode=0","UID=AF43114","Queue=","RCode=0","URL=") Status: Failed
2018-02-07 14:00:53,274 [.140.74-8887-exec-52] [OpenPortal] [ ] [mCSNCCSuper:01.01.01] (AESHA04VC6.core.SessionManager) ERROR 10.100.140.74|XX.XX.XX.XX AF43114 - Exception during openDeviceAndLogin Sid [JTAPI_VA01AESHA04VC6-ACD] DN [1061303115] AgentId [1061302115] - Failed to find a terminal. Device may not exist.
pega.InvalidDeviceException: Failed to find a terminal. Device may not exist.
at com.pega.pegacti.jtapi.JtapiDevice.initVoiceDevice(JtapiDevice.java:2427)
at com.pega.pegacti.jtapi.JtapiDevice.open(JtapiDevice.java:2348)
at com.pega.pegacti.jtapi.avaya.AvayaJtapiSession.openDevice(AvayaJtapiSession.java:158)
at com.pega.pegacti.core.VoiceSession.openDeviceAndLoginAgent(VoiceSession.java:210)
at com.pega.pegacti.core.SessionManager.openDeviceAndLogin(SessionManager.java:1894)
at com.pegarules.generated.activity.ra_action_login_d32da96ea933065e3267b59157e8f480.step6_circum0(ra_action_login_d32da96ea933065e3267b59157e8f480.java:380)
at com.pegarules.generated.activity.ra_action_login_d32da96ea933065e3267b59157e8f480.perform(ra_action_login_d32da96ea933065e3267b59157e8f480.java:120)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10521)
at com.pegarules.generated.activity.ra_action_login_4b7b2cf74fcc0c0d895103947b160217.step14_circum0(ra_action_login_4b7b2cf74fcc0c0d895103947b160217.java:1243)
at com.pegarules.generated.activity.ra_action_login_4b7b2cf74fcc0c0d895103947b160217.perform(ra_action_login_4b7b2cf74fcc0c0d895103947b160217.java:302)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pegarules.generated.activity.ra_action_loginwrapper_45e8950d05fef2157d1f06793e295690.step13_circum0(ra_action_loginwrapper_45e8950d05fef2157d1f06793e295690.java:1194)
at com.pegarules.generated.activity.ra_action_loginwrapper_45e8950d05fef2157d1f06793e295690.perform(ra_action_loginwrapper_45e8950d05fef2157d1f06793e295690.java:297)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3500)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:461)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3322)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:385)
at sun.reflect.GeneratedMethodAccessor92.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1270)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:841)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:850)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:240)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:574)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:374)
at sun.reflect.GeneratedMethodAccessor94.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:367)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:408)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:272)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:121)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:92)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:612)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1736)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1695)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
PFA for the logs.
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