Question
HMSA
US
Last activity: 9 Dec 2015 17:34 EST
CTI Screen pop not rendering in IE11 prpc 7.1.7
Our CTI screen pop is not rendering in IE 11. We are on prpc 7.1.7
In IE10 screen pop is rendering.
Compatbility mode is off using both IE10 and IE11.
IE10 add-ons
IE11 add-on
What version of CPM are you using, if you are using CPM?
HMSA
US
CPM 712
Using CTLINK Server
CTI running Syntellect now Enghouse CT Connect
Again works on IE10 but not IE11. Popup blocker is turned off for both IE10 and IE11
Hi Gerald,
I believe you need an updated version of CPM to gain better IE11 support. Please see this support article.
https://pdn.pega.com/support-articles/cti-toolbar-does-not-work-ie11
HMSA
US
We are already running CPM 712 R2 ML2
Capgemini America Inc
US
Do you have the Developer Live UI (Rule Inspector) enabled ? if yes then please disable this, there were issues we faced in Pega 7.1.7 after upgrade to CPM 7R2ML2 while logging into CTI Toolbar on IE11. Disabling the Rule Inspector fixed the issue.
Accepted Solution
HMSA
US
Live UI is not enabled. have opened an SR-A13993. We found that for IE11 pyProtocol is not being set properly on clipboard page: ScreenPopControlPort