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Vijay Kumar Moota (Vijay2209)
Cognizant Technology Solution

Cognizant Technology Solution
US
Vijay2209 Member since 2014 2 posts
Cognizant Technology Solution
Posted: August 8, 2016
Last activity: August 11, 2016
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CTI: Transfer call to an external number from system

We have a need to transfer the call to a external number once an agent receives the call.

Is it possible to do with CTI?
If it is, which version supports it?

Reference: SR-A77531, Suggestion was to post the request in Pega Product Support.

***Updated by moderator: Lochan to add Categories***

Pega Customer Service Case Management Support Case Exists
Moderation Team has archived post,
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