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Vijay2209 Member since 2014 2 posts
Cognizant Technology Solution
Posted: 4 years ago
Last activity: 4 years 1 month ago
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CTI: Transfer call to an external number from system

We have a need to transfer the call to a external number once an agent receives the call.

Is it possible to do with CTI?
If it is, which version supports it?

Reference: SR-A77531, Suggestion was to post the request in Pega Product Support.

***Updated by moderator: Lochan to add Categories***

Pega Customer Service Case Management SR Exists
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