Yes if we open a work item and leave that tab and start working on other things then even after 20mins pass other users still get that message saying "work item is locked' . please provide some help with this
when ever you open a work item, an entry gets added to pr_sys_locks table.
1. Have you verified if pxCreateDateTime and pxExpireDateTime column values have 20 minutes interval for particular work item?
If yes and when the other user opens the same work item after pxExpireDateTime and still gets work item is locked and no other option to "Review and End other user's sessions lock", then we may have to investigate this issue on a SR.