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anandK5023 Member since 2017 3 posts
Infosys
Posted: 2 years ago
Last activity: 2 years 7 months ago
Closed

Customer feedback in Chat interaction

In Chat interaction , can a customer provide a feedback at the end of the interaction for the agent.

For eg. A 5 start for an excellent interaction , 1 star for a poor one.

This feedback to be stored and analysed further.. Can chat provide such a feature for a customer to provide feedback.

***Edited by moderator, Maryrita: moved to Product Support from Applications***

Pega Customer Service
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