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anand Khambete (anandK5023)
Infosys

Infosys
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anandK5023 Member since 2017 3 posts
Infosys
Posted: February 9, 2018
Last activity: February 13, 2018
Posted: 9 Feb 2018 7:40 EST
Last activity: 13 Feb 2018 7:17 EST
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Customer feedback in Chat interaction

In Chat interaction , can a customer provide a feedback at the end of the interaction for the agent.

For eg. A 5 start for an excellent interaction , 1 star for a poor one.

This feedback to be stored and analysed further.. Can chat provide such a feature for a customer to provide feedback.

***Edited by moderator, Maryrita: moved to Product Support from Applications***

Pega Customer Service
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