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Rammohan Kamineni (RamKamineni)
Tata Consultancy Services
Pega Engaement Lead
Tata Consultancy Services
NL
RamKamineni Member since 2015 1 post
Tata Consultancy Services
Posted: September 16, 2019
Last activity: September 30, 2019
Posted: 16 Sep 2019 10:38 EDT
Last activity: 30 Sep 2019 6:36 EDT
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Customer Journey Orchestration with Pega in Front Office and any other BPM process in Back Office

Hi,

Has there been any experience of implementing Pega in Front Office and Outsystems (or any other) process orchestration tool in Middle Office or Back Office to develop the Customer Journeys? In this case, the Customer Journey will be triggered in Middle Office and part of the process will be handled in Outsystems and part of it will be handled in Pega. So, we have to integrate two different systems to achieve the end to end Customer Journey. Pls let me know if you have implemented any such solutions with Pega and other BPM processes?. If yes, pls share what kind of challenges faced in such implementations?

IMO, It must be peculiar architecture!

Thanks,

Ram

Case Management
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