Question

3
Replies
41
Views
RamKamineni Member since 2015 1 post
Tata Consultancy Services
Posted: 1 year ago
Last activity: 11 months 3 weeks ago

Customer Journey Orchestration with Pega in Front Office and any other BPM process in Back Office

Hi,

Has there been any experience of implementing Pega in Front Office and Outsystems (or any other) process orchestration tool in Middle Office or Back Office to develop the Customer Journeys? In this case, the Customer Journey will be triggered in Middle Office and part of the process will be handled in Outsystems and part of it will be handled in Pega. So, we have to integrate two different systems to achieve the end to end Customer Journey. Pls let me know if you have implemented any such solutions with Pega and other BPM processes?. If yes, pls share what kind of challenges faced in such implementations?

IMO, It must be peculiar architecture!

Thanks,

Ram

Case Management
Share this page LinkedIn