Customer Journey Orchestration with Pega in Front Office and any other BPM process in Back Office
Has there been any experience of implementing Pega in Front Office and Outsystems (or any other) process orchestration tool in Middle Office or Back Office to develop the Customer Journeys? In this case, the Customer Journey will be triggered in Middle Office and part of the process will be handled in Outsystems and part of it will be handled in Pega. So, we have to integrate two different systems to achieve the end to end Customer Journey. Pls let me know if you have implemented any such solutions with Pega and other BPM processes?. If yes, pls share what kind of challenges faced in such implementations?
Pega Process Orchestrator is the capability to integrate with and automate (“orchestrate”) the deployment of PRPC rules/assets across the enterprise using the Tivoli Process Orchestrator. The automation driver software is provided “as is” and compatible with IBM Tivoli Orchestrator Version 2.1.0.