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Kenneth Jaggers (KennethJ7413)
Navy Federal Credit Union
Kenneth Jaggers
Navy Federal Credit Union
US
KennethJ7413 Member since 2019 1 post
Navy Federal Credit Union
Posted: November 17, 2020
Last activity: November 25, 2020
Posted: 17 Nov 2020 17:03 EST
Last activity: 25 Nov 2020 15:28 EST

Customer Journey/NBA - Pega Customer Decision Hub

Hello,

I am having trouble finding any documentation in regards to how the actions in the next best action designer work in conjunction with the customer journey functionality. For instance, do contact policies/engagement policies/arbitration have any bearing on the customer journeys? Or say we run the next best action designer, and a particular action is chosen that happens to be in a journey. How is that recorded?

I have already reviewed the following and there is no mention:

https://community.pega.com/knowledgebase/articles/pega-marketing/understanding-how-customers-engage-your-brand-customer-journeys

 

Thanks for the help,

 

Kenneth

 

 

Pega Customer Decision Hub 8.5 Decision Management Financial Services Lead Business Architect