anand managoli (anandm42)
Business Architect
anandm42 Member since 2014 14 posts
Posted: January 12, 2021
Last activity: January 12, 2021
Posted: 12 Jan 2021 7:50 EST
Last activity: 12 Jan 2021 8:06 EST

Customer Lifecycle Mgmt

Hi there,

We have configured the lifecycle and as per the configuration we setup the entry and exit conditions per state and proposition combination.  As the PF are used to evaluate the entry criteria for the states, it is always has to be linked with an action? Can't we define the state for a customer irrespective of the states?

When looked at the generated strategies they make use of this decision data CustomerStatesJoin , I was expecting this decision data will be updated with the mapping of propositions with the states from UI. Which is not happening. Are we missing something here and is there a page detailing implementation of customer journey more detailed?

Regards, Anand


Pega Marketing 8.4 Decision Management Other Industry Business Architect