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KOMARINA Member since 2012 85 posts
Accenture
Posted: June 3, 2016
Last activity: June 3, 2016
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Customer Search outside Pega

Hi,

  Greetings. We have search functionality built in a third party application, Pega Servlet URL is formed when agent clicks on the customer from search results and logs in to Pega where a case is created. At the moment, every time a new customer was searched and we are opening a new UE session, i wanted to know if the existing session can be left intact and just create the cases for each customer search?

First time: customer was searched, logs agent in to Pega, creates the caseautomatically.

Second time : customer was searched, this time i dont want to create a new session, instead i wanted to create the case in a new tab in the session.

Appreciate your help!

Regards,

Bharat

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