Greetings. We have search functionality built in a third party application, Pega Servlet URL is formed when agent clicks on the customer from search results and logs in to Pega where a case is created. At the moment, every time a new customer was searched and we are opening a new UE session, i wanted to know if the existing session can be left intact and just create the cases for each customer search?
First time: customer was searched, logs agent in to Pega, creates the caseautomatically.
Second time : customer was searched, this time i dont want to create a new session, instead i wanted to create the case in a new tab in the session.