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Somit Chakraborty (SomitC37)
Capgemini

Capgemini
IN
SomitC37 Member since 2013 7 posts
Capgemini
Posted: January 5, 2017
Last activity: January 21, 2017
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Customer self service in Pega CS

Is there any standard feature available for exposing the intent task creation directly to the customers in digital channel in self service mode. We have such a requirement of implementing customer self service through which customers can directly create and track status of service cases from digital channels.

Pega Customer Service
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