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SomitC37 Member since 2013 6 posts
Capgemini
Posted: 3 years ago
Last activity: 3 years 8 months ago
Closed

Customer self service in Pega CS

Is there any standard feature available for exposing the intent task creation directly to the customers in digital channel in self service mode. We have such a requirement of implementing customer self service through which customers can directly create and track status of service cases from digital channels.

Pega Customer Service
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