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JEEVANA SINDHU SUNKE (SINDDHUU_SUNKE)
TATA CONSULTANCY SERVICES

TATA CONSULTANCY SERVICES
IN
SINDDHUU_SUNKE Member since 2016 4 posts
TATA CONSULTANCY SERVICES
Posted: June 27, 2019
Last activity: July 9, 2019
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Customer Service Application- issue in wrap up intent

Hi Team,

I am working for an Customer Service Application. On performing wrap up intent -

1. Click on Wrap Intent.

2. Perform the interaction.

3.Click on Submit button.

Issue here is- Even though clicking submit, UI screen is residing in same interaction.

This issue is occurring occasionally. At times, on giving 5 to 8 submits also issue is not getting resolved.

Wondering where could be the issue and how to fix - since it is happening sporadic.

Requesting for any inputs to resolve the issue.

Thank You.

Pega Customer Service
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