Question
Customer Service Application- issue in wrap up intent
Hi Team,
I am working for an Customer Service Application. On performing wrap up intent -
1. Click on Wrap Intent.
2. Perform the interaction.
3.Click on Submit button.
Issue here is- Even though clicking submit, UI screen is residing in same interaction.
This issue is occurring occasionally. At times, on giving 5 to 8 submits also issue is not getting resolved.
Wondering where could be the issue and how to fix - since it is happening sporadic.
Requesting for any inputs to resolve the issue.
Thank You.
Hi,
Version is- CPM 7.1.3 on Pega 7.1.7.
using Custom intent
Hi,
Version is- CPM 7.1.3 on Pega 7.1.7.
using Custom intent
Hi Sindu,
Issue is after wraping up interaction, not redirecting to home screen.
Are you able to close the interaction with close icon(x) ?
Hi,
Yes, issue is after wrapping up interaction, not redirecting to home screen.
And also wrap up screen has certain mandatory fields. After giving all necessary fields and submitting it is not redirecting to home screen.
We don't have close icon(x) but have Other Actions - - Cancel the wrap up and able to cancel wrap up
Quick question, does Browser refresh resolves the issue?
Hi Sindhu,
Thanks for posting the query.
Could you please compare the action set of the menu item: Cancel the wrap-up and the wrap-up button and try to include the actions if any missed.
If even the issue occurs then trace the browser network log in both the cases and find what all requests are missing on click of wrap-up button.
Have you customized the wrap-up button functionality in your custom application or your using the same OOTB functionality?
Thanks.
Hello,
Is it the Out-Of-The-Box wrapup or a custom one? What Pega version are you running?
I guess you could try with an Out-Of-The-Box user to check if you experience the same thing.