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georn Member since 2014 3 posts
PEGA
Posted: 4 years ago
Last activity: 4 years 2 months ago
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Customer Service Auto-launch of Service Case

Hi,

I am using PegaCS 7.21. While working on Pega CS Intent tasks, I was trying to auto launch a service process on an intent-when condition. I noticed that the service process is instead listed in the Suggested (NBA) area. Irrespective of option chosen (Suggested, Queue or Quick-launch), its the same behavior. Is this functionality broken?

Thanks

***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option***

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