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Mergarrie Member since 2018 3 posts
M2C
Posted: 1 year ago
Last activity: 1 year 6 months ago
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Customer Service for Comms capabilities

Hello,

I am studing the capabilities of Pega Customer Service for Comms, and I am trying to modify an order that has already been sent, but still in Pending status. For example:

I have created a "New customer acquisition" order, finalized it and send it to the external system. While it is pending for the answer of the external system I want to make changes to this order.

¿Is that possible in the OOTB of Pega, or is there another way to do it?

Pega Customer Service
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