Mercedes Garcia Riego (Mergarrie)
Knowledge Expert

Knowledge Expert
Mergarrie Member since 2018 3 posts
Knowledge Expert
Posted: December 21, 2018
Last activity: March 8, 2019
Posted: 21 Dec 2018 2:28 EST
Last activity: 8 Mar 2019 2:43 EST

Customer Service for Comms capabilities


I am studing the capabilities of Pega Customer Service for Comms, and I am trying to modify an order that has already been sent, but still in Pending status. For example:

I have created a "New customer acquisition" order, finalized it and send it to the external system. While it is pending for the answer of the external system I want to make changes to this order.

¿Is that possible in the OOTB of Pega, or is there another way to do it?

Pega Customer Service
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