Question 1 Replies 25 Views × Close popover Sudhaharan Rajendran (sudhaharr) CSRA CSRA US View Profile Send Message sudhaharr Member since 2008 15 posts CSRA Posted: March 5, 2019 Last activity: March 18, 2019 Posted: 5 Mar 2019 8:14 EST Last activity: 18 Mar 2019 15:50 EDT Closed Customer service enter key function is not working after upgrade from 6.2 to 7.31 with CRM 7.31 After we upgraded from Pega 6.2 to 7.31 with Customer Service PegaCRM 7.31, enter key stopped working. We got recommendation from support that, each and every dynamic layout needs to be configured in the UI which will be a pain. Any other easy solution to make this enter key functionality work ? ***Edited by Moderator Marissa to update SR Details; change content type from Discussion to Question*** Pega Customer Service System Administration Installation and Deployment Upgrades Support Case Exists × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years ago Posted: 18 Mar 2019 15:50 EDT × Close popover Srikanth Kuramthirumalai (KURAS1) PEGA CRM Product Manager, Architecture Pegasystems US View Profile Send Message KURAS1 PEGA replied to sudhaharr The SR-C37996 seems to have been resolved with necessary explanation. Is this still an issue?