Question

53
Views
Harish Junju (HarishJ1)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN
HarishJ1 Member since 2019 1 post
Cognizant Technology Solutions India PVT Ltd
Posted: October 15, 2020
Last activity: October 15, 2020
Posted: 15 Oct 2020 2:26 EDT
Last activity: 15 Oct 2020 9:34 EDT

Customer service for Financial service

Hi,

I have requirement like to create report for  Number of Transfered calls, Received calls, Abondoned calls, Hold Time, Service Time etc., from CTI.

Do we have any OOTB functionality for getting above details.Can some one help me on this.

 

Thanks in Advance

***Edited by Moderator: Pooja to add industry tag, platform capability tag***
Pega Customer Service for Financial Services 8.1 Reporting Financial Services