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yelas1 Member since 2014 75 posts
PEGA
Posted: 3 years ago
Last activity: 3 years 1 month ago
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Customer service portal, close interaction tab without resolving the object

During the interaction, at a certain stage in the CPMInteraction flow, the flow reaches an assignment assigned to a workbasket.
When this happens the interaction tab goes blank. Instead we would like this specific interaction tab to close and focus go back to the home page. The interaction case can be resumed from the workbasket where it's waiting.

At this moment, this is a big defect for the interaction tab to be out there (even if blank) when the assignment is in a workbasket.
Is there an activity that will close the current interaction tab (without resolving) and refocus to home page?

FYI. Support tickets# SR-B73729 and SR-B75271

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