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Giovanni Vigorelli (vigog)
PEGA
Senior Solutions Consultant
Pegasystems Inc.
NZ
vigog Member since 2019 17 posts
PEGA
Posted: September 12, 2019
Last activity: March 19, 2021

Customer Service - Start My Day

Hi There,

I am looking for instruction to set up Start My Day in Customer Service.

The best I could find is the Implementation Guide: https://community.pega.com/knowledgebase/documents/pega-customer-service-82-implementation-guide

"To enable the Robot settings icon in the interaction portal, which enables customer servicerepresentatives to launch and log into other production applications, select Enable robotics assisted"Start My Day" in the Robotics section. For more information, see the Robotics product page."

But it doesn't really help.

Where can I find more details on how to implement it? From configuring Robotics in Customer Service to start a sample application.

Cheers, Giovanni

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Pega Customer Service Robotic Process Automation