Question
Customer Service - Start My Day
Hi There,
I am looking for instruction to set up Start My Day in Customer Service.
The best I could find is the Implementation Guide: https://community.pega.com/knowledgebase/documents/pega-customer-service-82-implementation-guide
"To enable the Robot settings icon in the interaction portal, which enables customer servicerepresentatives to launch and log into other production applications, select Enable robotics assisted"Start My Day" in the Robotics section. For more information, see the Robotics product page."
But it doesn't really help.
Where can I find more details on how to implement it? From configuring Robotics in Customer Service to start a sample application.
Cheers, Giovanni
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Hi Giovanni,
You would need to install Robotic Automation Studio in your machine to use the functionality in 'Start My Day'
A robotic process should be created in the studio with names mentioned in 'StartMyDay' local action(SMD_GET_APPS and SMD_START_APPS) to log in to various applications.