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Georges Haytove (GeorgesH)
Sopra Steria Group

Sopra Steria Group
GeorgesH Member since 2019 1 post
Sopra Steria Group
Posted: May 18, 2020
Last activity: July 1, 2020

CustomerTimeline customisations?

We are researching on the customisation of Customer timeline component* and there are some business needs to display some non-work object items in the timeline (some Data instances like hospitalisations or other dataswe have for the member). I can see that the content dispayed is constructed via D_FetchContactInteractions and we can customise the FetchInteractionsForContact to collect those, but the question is would it be advisable to do such customisation? what are the possible pitfalls/attention points if we take this route Are there other solution(s) Your help is much appreciated!


***Edited by Moderator Marissa to update Platform Capability tags****

Pega Customer Service for Healthcare 8.3 Data Integration