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 nishi singh (nishis24)
Wipro

Wipro
IN
nishis24 Member since 2016 3 posts
Wipro
Posted: December 16, 2020
Last activity: December 18, 2020
Posted: 16 Dec 2020 12:00 EST
Last activity: 18 Dec 2020 7:22 EST
Closed

Customize the default locking value from 30 mins to 10 mins. But lock not releasing after 10 mins

Hi 

I have a requirement to customize the default locking from 30 mins to 10 mins. I have made the changes in System rule.

10 mins is reflecting in Case type setting as well, but lock is not getting released in 10 mins.

What could be the reason or is there anything else I need to make changes?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.4 Case Management System Administration Communications and Media Lead System Architect
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 1 year ago
Updated: 1 year ago
Posted: 18 Dec 2020 4:41 EST
Updated: 18 Dec 2020 6:47 EST
nishi singh (nishis24)
Wipro

Wipro
IN

Thanks Braam, But we restarted the server and cleared the cache while restarting. Still the issue exist.

We'd prefer it if you saw us at our best.

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