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nishi singh (nishis24)
Wipro

Wipro
IN
nishis24 Member since 2016 2 posts
Wipro
Posted: December 16, 2020
Last activity: December 18, 2020
Posted: 16 Dec 2020 12:00 EST
Last activity: 18 Dec 2020 7:22 EST

Customize the default locking value from 30 mins to 10 mins. But lock not releasing after 10 mins

Hi 

I have a requirement to customize the default locking from 30 mins to 10 mins. I have made the changes in System rule.

10 mins is reflecting in Case type setting as well, but lock is not getting released in 10 mins.

What could be the reason or is there anything else I need to make changes?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Platform 8.4 Case Management System Administration Communications and Media Lead System Architect