Question2Replies72Views×Close popovernishi singh (nishis24) Wipro Wipro IN View ProfileSend Message nishis24 Member since 2016 2 posts Wipro Posted: December 16, 2020Last activity: December 18, 2020Posted: 16 Dec 2020 12:00 ESTLast activity: 18 Dec 2020 7:22 EST Customize the default locking value from 30 mins to 10 mins. But lock not releasing after 10 minsHi I have a requirement to customize the default locking from 30 mins to 10 mins. I have made the changes in System rule.10 mins is reflecting in Case type setting as well, but lock is not getting released in 10 mins.What could be the reason or is there anything else I need to make changes?***Edited by Moderator: Pooja Gadige to add platform capability tag*** Pega Platform 8.4 Case Management System Administration Communications and Media Lead System Architect ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 2 months agoPosted: 17 Dec 2020 17:53 EST×Close popoverBraam Smith (BraamCLSA) PEGA Partner Success Technical Lead Pegasystems Inc. AU View ProfileSend MessageBraamCLSA PEGA replied to nishis24@nishis24 Any change on the System ruleform requires a restart for the change to take effect:https://community.pega.com/knowledgebase/articles/system-administration/85/specifying-lock-time-out Posted: 2 months agoUpdated: 2 months agoPosted: 18 Dec 2020 4:41 ESTUpdated: 18 Dec 2020 6:47 EST×Close popovernishi singh (nishis24) Wipro Wipro IN View ProfileSend Messagenishis24 Wipro replied to BraamCLSAThanks Braam, But we restarted the server and cleared the cache while restarting. Still the issue exist.