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Posted: December 16, 2020
Last activity: December 18, 2020
Customize the default locking value from 30 mins to 10 mins. But lock not releasing after 10 mins
Hi
I have a requirement to customize the default locking from 30 mins to 10 mins. I have made the changes in System rule.
10 mins is reflecting in Case type setting as well, but lock is not getting released in 10 mins.
What could be the reason or is there anything else I need to make changes?
***Edited by Moderator: Pooja Gadige to add platform capability tag***
Posted: 2 months ago
Updated: 2 months ago
Thanks Braam, But we restarted the server and cleared the cache while restarting. Still the issue exist.
@nishis24
Any change on the System ruleform requires a restart for the change to take effect:
https://community.pega.com/knowledgebase/articles/system-administration/85/specifying-lock-time-out