AnkujJ44 Member since 2014 18 posts
SunLife Canada
Posted: October 22, 2019
Last activity: October 23, 2019

Customize number of entires in System-User-Recents


We were trying to leverage System-user-recents to build a report for the user. However, the system-user-recents limits the number of entries to only 30. Though the OOTB code has a DSS to take the number of entries from (RUF pzPopulateRecentList), system agents deletes any entries exceeding 30 and this number is hardcoded (Agent activity - pzPurgeExtraRecents ). All the OOTB code is final so I am uncomfortable customizing it. Should there be a hotfix or is it the intended ootb behaviour for performance reasons.

Is there another ootb way to capture user recent actions (one way I can think of is to enable auditing on harness)

***Edited by Moderator: Lochan to update platform capability tags***

Case Management Reporting
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