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Posted: December 20, 2018
Last activity: February 12, 2019
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Customize the preference for notifications
Hi,
In my application, we are using emails as notification system to users currently. As per new requirement, the application will be integrated to skype, windows 10 notifications systems, facebook etc. So particular user can select its preferable mode of notifications like email or skype or facebook etc.If user selects any of these modes for notifications then other available modes should be inactive for him.
The application is built on 7.2 version currently.
Do we have such kind of flexibility in pega platform?
Please advice.
Hello,
This is how i think we can implement this.
Part 1 : Have a property which will capture the user's preferred mode of communication. Say commMode
Part 2 : When sending the communication, system should check the mode of communication selected by user and use the required communication channel.
For Email use : Email listener
For Skype : Refer this article : https://community1.pega.com/community/pega-support/question/skpye-integration-pega
For Facebook : https://community.pega.com/knowledgebase/articles/how-post-updates-facebook-pega-platform