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 RamK Sharma (RamKS157)
Morgan Stanley

Morgan Stanley
US
RamKS157 Member since 2018 26 posts
Morgan Stanley
Posted: December 20, 2018
Last activity: February 12, 2019
Posted: 20 Dec 2018 11:17 EST
Last activity: 12 Feb 2019 8:07 EST
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Customize the preference for notifications

Hi,

In my application, we are using emails as notification system to users currently. As per new requirement, the application will be integrated to skype, windows 10 notifications systems, facebook etc. So particular user can select its preferable mode of notifications like email or skype or facebook etc.If user selects any of these modes for notifications then other available modes should be inactive for him.

The application is built on 7.2 version currently.

Do we have such kind of flexibility in pega platform?

Please advice.

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Posted: 2 years ago
Posted: 12 Feb 2019 8:07 EST
Santanu Bhattacherjee (Santanu)
PEGA
Senior Manager - Sales Automation
Pegasystems Inc.
IN

Hello,


This is how i think we can implement this.


Part 1 : Have a property which will capture the user's preferred mode of communication. Say commMode 


Part 2 : When sending the communication, system should check the mode of communication selected by user and use the required communication channel. 


For Email use : Email listener


For Skype : Refer this article : https://community1.pega.com/community/pega-support/question/skpye-integration-pega


For Facebook : https://community.pega.com/knowledgebase/articles/how-post-updates-facebook-pega-platform