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Jaikumar Rajendran (JAIKUMAR86)
Cognizant Technology Solution

Cognizant Technology Solution
IN
JAIKUMAR86 Member since 2011 3 posts
Cognizant Technology Solution
Posted: September 15, 2015
Last activity: September 24, 2015
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customizing the interaction driver in cpmi

In the CPMI when we perform a search and open a customer 360 view, the left panel contains wrapup and other options.

Under Todo as header I have wrapup as a option. Similarly under each header which I defined in interaction driver I am getting the header followed the option.

Now the issue is  I need to customize the interaction driver such that only one header "Todo" should be avaiable and all other options should come under the Todo

Previously:

Todo

Wrapup

Call

Record Outbound call

Required:

Todo

Wrapup

Record Outbound Call

User Experience Low-Code App Development
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