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Mondal Pritam (PRITPAD)
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Mondal Pritam
EY
IN
PRITPAD Member since 2010 12 posts
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Posted: April 26, 2017
Last activity: April 26, 2017
Posted: 26 Apr 2017 0:19 EDT
Last activity: 26 Apr 2017 10:30 EDT
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Data from previous interaction is flowing over to current interaction.

We have implemented Pega CPMi. We are facing some scenarios where call data from previous interaction are flowing into current interaction. Mainly insured information which we had captured in previous interaction are available in next interaction call. Any help on this would be highly appreciated.

***Updated by moderator: Lochan to update Categories***

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