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PRITPAD Member since 2010 12 posts
EY
Posted: 3 years ago
Last activity: 3 years 6 months ago
Closed

Data from previous interaction is flowing over to current interaction.

We have implemented Pega CPMi. We are facing some scenarios where call data from previous interaction are flowing into current interaction. Mainly insured information which we had captured in previous interaction are available in next interaction call. Any help on this would be highly appreciated.

***Updated by moderator: Lochan to update Categories***

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