Question

11
Replies
3336
Views
 Murali Kakarla (Muralik7)
Infosys

Infosys
AU
Muralik7 Member since 2014 13 posts
Infosys
Posted: January 14, 2016
Last activity: February 3, 2016
Posted: 14 Jan 2016 18:57 EST
Last activity: 3 Feb 2016 19:03 EST
Closed
Solved

Data transform for 'Refresh other section' not getting executed

Hi,

I have configured a data transform rule in 'Refresh other section' action. This is not getting executed. In tracing though I can see this data transform being mentioned in parameters page (PreActivitiesList parameter) it is not getting executed prior to refreshing the section. Have tried replacing this data transform with Activity and still same issue.

Is this a know issue with 'Refresh other section' action in Pega 7.1.7?

Thanks,

Murali

Pega Customer Service Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 5 years ago
Posted: 15 Jan 2016 5:10 EST
Phani Sahukaru (sahup1)
PEGA
Architect - Financial Services
Pegasystems Inc.
IN

Hi Murali, Good Morning!

  • Not sure of any existing issue.
  • Ideally the data transform should be called before refreshing the section.
    • RULE-OBJ-ACTIVITY @BASECLASS RELOADSECTION confirms that
      • java step #5 has been updated (referring from Pega-UIEngine:07-10-19)
  • would it make sense to quick test splitting up the configuration?
    • run data transform
    • refresh other section

Please share your thoughts/comments, Thank you!

psahukaru
Posted: 5 years ago
Posted: 17 Jan 2016 17:41 EST
Murali Kakarla (Muralik7)
Infosys

Infosys
AU

Hi psahukaru,

Running data transform as a separate action and also running data transform as part of 'Refreh Section' has worked. We have already followed this as a work around.

If this is a product issue then we have to search and replace all such configurations with this work around.

Murali...
Posted: 5 years ago
Updated: 5 years ago
Posted: 17 Jan 2016 18:22 EST
Updated: 17 Jan 2016 18:24 EST
Srividhya Renganathan (Srividhya.R)
Common Wealth Bank of Australia
Senior Case Engineer
Common Wealth Bank of Australia
AU

We are using 7.1.9 and  we have used Data transforms on Refresh Other Section and the action works as expected. Could this issue be specific to 7.1.7?

What is the event that is being performed?
Posted: 5 years ago
Updated: 5 years ago
Posted: 17 Jan 2016 20:08 EST
Updated: 17 Jan 2016 20:09 EST
Srividhya Renganathan (Srividhya.R)
Common Wealth Bank of Australia
Senior Case Engineer
Common Wealth Bank of Australia
AU

Can you please try adding a new action "Post Value" before the Refresh Other Section which calls the data transform and check if that works.
Posted: 5 years ago
Posted: 20 Jan 2016 0:17 EST
Srividhya Renganathan (Srividhya.R)
Common Wealth Bank of Australia
Senior Case Engineer
Common Wealth Bank of Australia
AU

Hi Murali,

I did some further analysis on why the same code worked in my scenario and not in yours.

The only difference in both the scenarios are I think you are using the default pega portal and in my scenario I have created a customised portal. Not sure if that is the root cause.

Hence, I have replicated the same section in the default pega portal and did the exact steps as I did in my customised portal.

The "Refreh-Other-Section" doesn't seem to work in the default pega portal. I had to then split the Post Value, Data Transform and Refresh This Section to make it work.

Can you please confirm whether you are using default pega portal or customised portal?

Regards,

Sri

Posted: 5 years ago
Posted: 20 Jan 2016 0:24 EST
Murali Kakarla (Muralik7)
Infosys

Infosys
AU

Thanks for checking that. When you say that you are using customised portal, portal type is 'Custom'? We are using application specific portal (not OOTB portal, pyCaseManager7) of type 'Composite'.

Murali...