Question
8
Replies
114
Views
Blue Cross and Blue Shield of Minnesota
Posted: May 6, 2020
Last activity: June 11, 2020
DataPage and Page Properties
I have a Page property ".ClientInfo" which copies data from a Data Page "D_ClientInfo".
When the case "C-123" was initially created, ".ClientInfo.Status" was "Active". Now, ".ClientInfo.Status" changed to "Termed" but the status still displays "Active".
Question: How do I make sure C-123 has current data/information on it?
I tried using "Refer to a Data Page" but it has some complications with our use case. I want to use "Copy Data from Data Page".
The approach you mentioned Copy Data From a Data page: -
The common trait of this pattern is that the case needs to have access to the most current data. For example, if the account holder’s phone number changes we want that to be reflected when the data is accessed from the case. Usually, the data loaded comes from an external data source.
One part of this pattern that differs from application to application is when the data needs to be refreshed. Under the refresh strategy section of Data page, you need to balance application performance with data accuracy. If we select reload once per interaction in the Data page, the lookup or service call can be called once for each user interaction.
This provides near-real-time access to the data.
Hope this helps.