D_CaseStages data page doesn't show correct future step label
D_CaseStages data page doesn't show the actual step name i.e pyLabel or Flow description which is on the step until case reaches to that step assignment. does anybody face this issue?
Lets say I have a future step called "Request Approval" with flow name as (RequestApproval)but when I open a case (which is yet to be reached to this steps) then I see "RequestApproval" as the step name in Chevron view but it should be "Request Approval" and when case reaches to this it shows the correct label name.
we are using 7.1.8. so please let us know if anybody has any fix for this. Thank you.
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Posted: 4 years ago
Posted: 13 Sep 2017 1:31 EDT
Gisela Rodrigues (rodrg)
Technical Lead, Global Client Support