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Nalins_99 Member since 2015 29 posts
Deloitte Consulting LLP
Posted: 1 year ago
Last activity: 1 year 10 months ago
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Declare Expression does not update the property value.

Hi

We have a new change implemented in production in which a new SLA is introduced for which the deadline property is created and updated by a declare expression. We have no issues with the cases created. But for the inflight cases the declare expression is not triggered and value of the Deadline property is null.

Solution tried: We tried to call the property using Property-Seek-Value method but as the call activity is in the FW layer and the option in the Change tracking is "Only when the top-level page is of the Applies To class" we get errors.

When the Calculate value is changed to "Whenever Used" the issue gets resolved. But looking if there is any other solution.

Please can we get any suggestions.

Thank you

Case Management
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