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Mahima Sharma (MahimaS9)
Infosys Ltd

Infosys Ltd
IN
MahimaS9 Member since 2019 1 post
Infosys Ltd
Posted: October 3, 2020
Last activity: October 30, 2020

Delegate Cases to operator

Hello

 

I am given a task where an operator A can give a date range(From and To) on which he would not be available to work, and gives name of another operator B as his substitute for the given date range. 

On saving the changes, any case created in the future, supposed to be assigned to Operator A will automatically go to the worklist of Operator B for the assigned date range.

How can I achieve this?

 

Thanks

 

 

***Edited by Moderator: Pallavi to update platform capability tags***
Pega Platform Case Management