Question

5
Replies
1114
Views
Giridhar_Metikal Member since 2014 95 posts
Instellars Global Consulting
Posted: 2 years ago
Last activity: 2 years 7 months ago
Closed
Solved

"Delete open assignments upon resolution" flag is throwing unable to open workbasket assignment error.

Hi All,

I've selected "Delete open assignments upon resolution" flag in my case type. When my case reaches this stage, I am updating the status. When I click on submit, it's throwing the error "unable to open assign-workbasket" error. However, this issue is inconsistent as it is only reproducible by some of the production users. Nevertheless, the case status is updated thus not affecting the case or reports but is misleading to the user. I am not able see the workbasket instance displayed in the error message in "Assign-Workbasket" instances.

Can somebody help me on this? PFA doc for the design screenshots.

Thanks in advance.

Regards,

Giridhar Metikal

Case Management
Moderation Team has archived post
Share this page LinkedIn