Question

1
Replies
24
Views
Arjun Lath (ArjunL88)
Unisys

Unisys
AU
ArjunL88 Member since 2019 2 posts
Unisys
Posted: August 5, 2020
Last activity: August 12, 2020
Posted: 5 Aug 2020 22:31 EDT
Last activity: 12 Aug 2020 0:07 EDT

Delete record from Customer timeline

Hi,

By mistake an interaction case was linked to an incorrect customer. The record is now stored in Customer timeline. We can delete the case easily but is there a way to delete this from customer timeline also ?

Pega Customer Service for Financial Services 8.2 Case Management Financial Services Lead System Architect