Question
Detecting Child case status during Parent case processing
Hi Team,
We have few child cases that is getting creating from parent case, and at some stage/step parent case needs to make sure that all child cases are Resolved-Completed before it moves ahead. If not then parent case should not move ahead.
Any pointers to achieve this, please give guidance.
Thanks in advance
Rajesh
Create an assignment in the Parent and use the ticket AllCoveredResolved on this assignment. Once all the child cases are resolved, this ticket will be raised and the flow can be resumed.
The pxCoveredCountOpen is used to count the open child cases. If the value is not 0, we have unresolved or pending child cases. Until the child
cases completed Parent case waiting for that completion.
(or)
The pxCoveredCountOpen value is '0' means the child Case is Resolved or Rejected.
You can also try checking with workstatus.
pxCoveredCountOpen property tells you the unresolved child cases.
Above all will work and also you can use wait shape.
In tat we have a option some properties and helps in achieve your requirement.
Wait Type--Case Dependecy
Wait For (Case Type)---All and Select your child cases type
And select the to reach status as "To be resolved"
For more info below link help you.
https://community.pega.com/knowledgebase/articles/how-use-wait-shape-create-mid-process-dependencies
Hello,
Can you be using pxCoveredCountOpen property ?