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Posted: October 10, 2017
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Did anyone figure out a way to set the passed deadline for an assignment?
Hi,
Did anyone figure out a way to set the passed deadline for an assignment?
Would really appreciate any help.
This post from 2016 states that there was no way to do this. I want to check if this is now possible.
Passed Deadline for Case Level SLA
***Updated by moderator: Lochan to create new post from reply***
Hello,
Had you gone through this support article which contains more information about the passed deadline sla assignments, apart from this i dont see any other options in the latest code also.
Hope it might help you.
Regards
Mahesh