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Posted: December 15, 2020
Last activity: December 16, 2020
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difference between an assignment and work object
What is the difference between an assignment and a work object? Can we relate both as same
***Edited by Moderator: Pooja Gadige to add platform capability tag***
Posted: 2 months ago
Assignment can be considered as single and individual part. User working on a case can be related to assignment, Where as the entire journey can be related to work object.
Hi Sam,
Work object is an instance of the Case type. Work objects are also known as Cases. So you might be already aware of what is a Case type. A Case type would have multiple stages depicting actual stages in the real world. Each stage can have multiple processes. And each process would contain various steps. Those steps could be automations or assignments where some user input would be needed. So typically work objects would contain multiple assignments.
Regards,
Suman