Question1Replies37Views×Close popoverShuvadeep Das (ShuvadeepDas) AreteansTech Lead Consultant AreteansTech IN View ProfileSend Message ShuvadeepDas Member since 2014 13 posts AreteansTech Posted: September 10, 2019Last activity: September 12, 2019Posted: 10 Sep 2019 3:19 EDTLast activity: 12 Sep 2019 7:01 EDT Closed Difference between status New and Open in PDC alert Case lifecycleHi ,We are trying to understand the distinction between the statuses New and Open, of an Alert case in Predictive Diagnostic Cloud.My understanding is that : when an alert case gets created , the status it is assigned is New.So, when the status gets changed to Open ? What are the reasons that leads to the change of the status of the case ?I am clear about the status Open-ElevatedKPI too. If its possible to share the list of status a PDC case undergoes during its lifecycle it would be helpful too. Pega Predictive Diagnostic Cloud ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 12 Sep 2019 7:01 EDT×Close popoverKevin Zheng (KevinZheng_GCS) PEGA Director, Software Solutions Engineering Pegasystems Inc. US View ProfileSend MessageKevinZheng_GCS PEGA replied to ShuvadeepDas@WERDA can you respond when you get a chance?