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ErikL709 Member since 2020 2 posts
ICA
Posted: October 26, 2020
Last activity: October 27, 2020

Different starting populations for different outbound channels

Let's say I have a population of customers. A subset of customers have only opted in for e-mail. Another subset have only opted in for sms. A third subset have opted in for both e-mail and sms.

How do I make sure that Pega CDH only allocates outbound actions on the sms channels to a customer that have opted in to sms. And how do I make sure that Pega CDH only allocates outbound actions on the e-mail channel for customers that have opted in for e-mail.

There is only a single starting population in the "channels" tab in next best action designer.

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Customer Decision Hub 8.5 Decision Management
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