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Narendra Potnuru (NarenP_Infosys)
Infosys Pty Ltd
Principal Consultant
Infosys Pty Ltd
AU
NarenP_Infosys Member since 2011 8 posts
Infosys Pty Ltd
Posted: September 13, 2017
Last activity: October 1, 2017
Posted: 13 Sep 2017 21:52 EDT
Last activity: 1 Oct 2017 16:45 EDT
Closed

Directed Web Access - Email locking issue

Hi all,

I implemented Directed Web Access functionality to cater for the approval process. Now, I am ending up with locking issues.

Here is the issue for reference

  1. Users will get an email with a link to access external assignment
  2. User opened the External assignment to approve/reject the decision.
  3. User closed the assignment by clicking on x icon available on the browser
  4. Service Level agreement configured on the external assignment trying to acquire the lock ended up encountering with locking issue.

How do i cater these situations in the case life cycle ? Is there any design principle which i need to follow to avoid these circumstances ?

Looking forward for your thoughts

Low-Code App Development DevOps Enterprise Application Development Dev/Designer Studio Data Integration Java and Activities Case Management
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