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 Mariane Ammar (MarianeA)
Murex

Murex
LB
MarianeA Member since 2016 78 posts
Murex
Posted: January 7, 2019
Last activity: January 8, 2019
Posted: 7 Jan 2019 10:13 EST
Last activity: 8 Jan 2019 14:22 EST
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Disable Pulse Email notification

Hello,

We are using the OOTB feature of PULSE. However we do not wish to send email notification when user posts/replies/likes a post (even if the user is mentioned)

How to disable sending email notification in this case?

Thanks,

Mariane

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Case Management
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Posted: 2 years ago
Posted: 7 Jan 2019 10:22 EST
Umamaheshwar Reddy Midthuru (Mahesh Midthuru)
PEGA
Sr. Software Solutions Engineer
Pegasystems Inc.
US

Hi Mariane,


You can go through the Pega Help documentation which explains about the notification preferences at general and case level setting over here.  In your case need to choose Disable option from the list of preferences. Hope that helps you.


Regards


Mahesh M
Posted: 2 years ago
Posted: 7 Jan 2019 10:58 EST
Mariane Ammar (MarianeA)
Murex

Murex
LB

Hello Mahesh,


Thanks for your reply. I need to apply it to all users of the system and unfortunately I don't have access to the list of preferences.


Is there a way to disable the pulse email notifications from Designer Studio by editing rules ?


Thanks,


Mariane

Accepted Solution

Posted: 2 years ago
Posted: 7 Jan 2019 12:42 EST
Umamaheshwar Reddy Midthuru (Mahesh Midthuru)
PEGA
Sr. Software Solutions Engineer
Pegasystems Inc.
US

Hi Mariane,


In order to disable the notifications for all the operators in the system for pulse posts/replies/likes then you can follow the below approach:


  1. Open Rule-Notification class instances from Application explorer

  2. Open the list of notification rules that are related to Pulse post/reply/likes

  3. Save this rules into the respective same classes, but under your Enterprise Level Ruleset

  4. Choose Disable option from the Default preference drop down list in the Channels tab in the notification rules.

This way the notifications for Pulse posts/replies/likes will be disabled at the Enterprise level structure for all the users in the system. Hope that helps you to achieve your requirement.


Regards


Mahesh M