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Frederi Pochard (POCHF)
PEGA
Frederi Pochard
Pegasystems Inc.
FR
POCHF Member since 2009 20 posts
PEGA
Posted: March 16, 2017
Last activity: March 17, 2017
Posted: 16 Mar 2017 12:19 EDT
Last activity: 17 Mar 2017 5:08 EDT
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Disabling Next Best Action Adviser in Customer Service for Healthcare

Hello.

So I scanned the CSHC 7.21 Implementation Guide in order to get some information on how to set the Next Best Action Adviser.

The thing is: on the project I'm currently working for, we don't need/don't want to use NBAA.

And we don't want to spend time configuring it. But when it's not configured it's generating errors in the log.

So in the documentation it is explaing how to configure NBAA in Local and in Remote modes.

But it doens't say anything about disabling NBAA.

Is that possible?

How to do that?

Thanks.

Pega Customer Service
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