Display Arabic text when generating a PDF using Create PDF flow shape
Hi ,
I am trying to generate a PDF using a section that contains arabic text. when I click on preview the section i can see the arabic text but when i generate the PDF using the same section , the PDF does not display the arabic text but instead some question mark.
Please let me know if someone has encounter this issue and if you were able to fix it ?
Thanks,
PEG
IN
Hi Faycal,
What is the character set of the database installed in this system?
Also, did it work anytime before?
Lyance
FR
I don't know what is the database character set, but I guess it is the default one when you intall Pega, I ill check
otherwise, no i have never seen it working before
Pegasystems Inc.
IN
Hello Faycal,
For which version of PRPC is this ?
Also, please check:
Lyance
FR
I am using 7.1.9
I will check that PDN article and let you know
Pegasystems Inc.
IN
Are the fonts referenced in the HTML (which is processed into PDF) available on server ?
Lyance
FR
I don't know , do they need to be referenced in the server and where shoud they be referenced ?
Accepted Solution
Pegasystems Inc.
IN
Hi
Can you try the steps suggested in this video : https://community.pega.com/pegatube/support-guide-troubleshooting-cyrillic-script-not-appearing-generated-pdf
Lyance
FR
I have put font-family: Verdana, Arial, sans-serif; as described in the PDN article but it did not fix the issue.
Any suggestion ?
Pegasystems
US
Please trace the operation, and capture the html stream from the tracer into a file before it is sent to the HtmlToPDF procedure.
Display that file in your browser. If the same issue is observed, that suggests that the issue is with the staging of the HTML rather than with the PDF conversion process.
(If you need to gain some confidence in the veracity of this test, try it also with a section that does convert to PDF properly to make sure that when you display the file in your browser you see the correct styles and character sets.
/Eric