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Sarath Prashanth (SarathPrashanth)
CAPGEMINI
Senior Application Consultant
CAPGEMINI
SE
SarathPrashanth Member since 2016 49 posts
CAPGEMINI
Posted: March 30, 2017
Last activity: April 4, 2017
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Display Case Details of a complete Hierarchy Structure

Hi All,

I have a requirement to display the all cases allocated to Lead and Agents.

Brief Plot: A manager logins in, in a grid the case details of call the Leads reporting to him and Agents reporting to each Lead has to be displayed.

5 Leads and each Lead has 5 TSA, so the cases all 30 operators (25 TSA and 5 Leads) has to be displayed who has their reporting manager as the logged Manager.

I have been able to achieve the first hierarchy (i.e) List of cases of a particular and all the agents reporting to him (In Lead Portal).

I joined the Operator class and used the reporting to condition as filter condition.

But i am not sure how to proceed with the two level hierarchy.

If anyone has any idea how to do this please share your thoughts.

Thanks,

Sarath

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